F.A.Qs

How many years have you been in this industry?

Established in 2016, Yiwu SFM Beauty Tools Co., Ltd brings 9+ years of specialized expertise in Beauty&Personal Care. Partner with a proven leader trusted by 200+ brands worldwide.

Can you provide customized product designs?

Your Vision, Our Expertise! Whether you need OEM production or full ODM development, our in-house design team and 3D prototyping lab ensure your product stands out. Start with a free consultation today!

How do you ensure product quality consistency?

Consistency is Our Benchmark! With 15+ precision checks from raw materials to shipping, we ensure every product meets your specifications.

What shipping methods do you offer?

Air freight, LCL shipping, FCL shipping. From single pallets to full containers, we optimize shipping routes for speed and cost-efficiency.

What is the typical production lead time?

Our standard lead time is 20-30 days for orders above MOQ, covering design confirmation, material procurement, and quality control. 

Other Questions

What certifications does your company hold?

BSCI, CE, FDA, RoHs, FSC, ect

How to request a product sample?

Please contact us online and submit necessary information so that we can prepare samples accordingly and send them to you ASAP.

What if products are damaged during shipping?

  1. Notify us immediately and provide us clear pictures.
  2. We will verify the extent of the damage and circumstances under which it occured with shipping carrier.
  3. We can provide a replacement of the damaged items, a partial refund, or a credit for future orders, depending on your preference. We will strive to resolve the issue as quickly as possible to minimize any inconvenience to you.

Do you provide after-sales support?

Absolutely! We are dedicated to providing comprehensive after – sales support to ensure your satisfaction long after the purchase.

Can we visit your factory or office?

Absolutely! We welcome all potential partners to inspect our facilities. Please schedule a visit at least 3 working days in advance. Our team will arrange a guided tour covering production lines, QC processes, and material storage areas.

Do you have any other Question?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

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